over 2 years
ago -
EA_Mako
-
Direct link
Hey @justboom01,
I'm afraid we're unable to review or change any account details on the forums, sorry.
If you've reset your password multiple times and are still getting that message, the account may be linked to a different email than you're expecting or there could be an additional issue that needs to be cleared up before the account is accessible again.
As we're unable to discuss any account details on the forums, you will need to reach out to support again so they can take another look over the account.