[2023] why cant i sign into my apex account after i rese

Hey @skullmurphy,

Sorry to hear about the login troubles you're running into here.

Just to be sure, that message would indicate your EA account password needs to be reset with these steps, not your Xbox account. 

If you've done that multiple times for the EA account specifically and are still unable to sign in, please contact support directly so they can take a look over the account with you. Thanks!