over 3 years ago - EA_Aljo - Direct link

Hi there, @Akumulator2020.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

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over 3 years ago - EA_Aljo - Direct link

Hello, @CharlieWilsonnnn.

 

We'll go through some troubleshooting to see if we can get those kills to count. Since you've already power cycled your console and modem/router, I'd like you to try clearing the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

 

Let me know what happens. Thanks!

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over 3 years ago - EA_Aljo - Direct link

@EvannMD 

 

Just to be clear, it's only kills not counting and not other stats? Are these only updating when you win? 

 

Edit: I have found out this is an issue we're currently investigating. At this time, I don't have any other details. We'll just have to wait for that investigation to complete.

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over 3 years ago - EA_Aljo - Direct link

Thanks for the reports of this everyone. I'm currently looking into it and will post an update when I have one.

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