over 3 years ago - EA_Mako - Direct link

Hey @Sniperclub001,

 

It's worth noting that even if you had a really good game and were reported a lot, those reports alone wouldn't result in a ban. Any action taken would be after our Terms of Service team reviewed the account, and not just because you were reported.

 

To that end, the only way to have a ban removed is by our Terms of Service team. An appeal will just have them take another look at the activity and information that led to the initial action.

 

I'm afraid if they've completed multiple reviews and weren't able to find sufficient evidence to remove a ban, their decision is final and we wouldn't be able to change this on the forums in any way. 

Mako.png
over 3 years ago - EA_Mako - Direct link
@Sniperclub001
They don't automate their replies, though they do use templates in some cases to make sure the information provided to others in the same situation is consistent.

That is to say, those are always read and reviewed by an actual person, there may just be a limit on what can be shared, especially if they've repeatedly come to the same conclusion after multiple reviews. Mako.png