Hi @sweaterpaws22.
When you have a chance please reach out to the EA Help team so they can help you secure your account. I'm afraid this is not something we can help with here on Answers HQ.
For more info on how to set up a case with them check out the EA Help website.
/Kent
Are you just not seeing any contact options on the EA Help website at all? If you're currently logged into the site, I'd recommend logging out and giving this a shot:
Create a new case, and select Manage My Account as the topic, then select Hacked Account as the issue. That should let you get in touch with the EA Help team so they can investigate this. If it's still not working, I'd also recommend clearing your browser cache to see if that helps at all. I've seen some cases where there's something cached in the browser data causing issues with the EA Help site as well.
/Kent
Originally posted by Garry Sparkles: Hi all,
I've just logged into my account for the first time for around 2 months. Only to be surprised with a 12 day login bonus. I've changed my passwords for both my e-mail and Gaijin account, does this mean my account is now safe and requiring them to enter the password on their side? or will they still be able to access through Auto-Login? The IP address takes the location to Moscow, Russia, but would say its a high chance they have a VPN due to the IP address changing frequently but still in Moscow.
Luckily for me they evidently couldn't change my password because they would of done so. They have unlocked vehicles for me, which is also a bonus but they have spent my golden eagles (don't think I had many only around 5-600).
I just need to know if my account is now safe.
Many thanks.
Hi there, @k9s4mf0raa84
We're not able to help with hacked accounts over Answers HQ. The article here should help. An advisor should be able to assist as long as you can pass account ownership verification. To get in touch with one, follow the instructions in this article.
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