almost 3 years ago - EA_Kent - Direct link

Hey there, 

 

Account bans aren't something we can help with here on Answers HQ. 

 

Please get in touch with the Terms of Service team so they can review your account. They'll need to make the call on if the ban can be lifted. You can find more info on how to set up a case with them at the EA Help website

 

 

/Kent

Kent.png
almost 3 years ago - EA_Mako - Direct link

Hey @Kristjansen_SW,

 

Looks like this may have slipped by just as you were writing your initial post, but as Kent mentioned I'm afraid this is not something we're able to review on the forums. Please check out the link provided and our Terms of Service team can take another look at the account, thanks!

Mako.png
almost 3 years ago - EA_Kent - Direct link

Hey @SenNTV

 

There was an anti-cheat issue that caused a number of accounts to be incorrectly banned. That issue was fixed, and those accounts should be unbanned. 

 

If anyone is still seeing a message saying their account is banned please reach out to the Terms of Service team so they can review your account. The EA Help website has more details on how to set up a case with them. 

 

 

/Kent

Kent.png