[2023] Game and Profile Data Completely Wiped

Hey @MK-PLASMA,

 

It sounds like the account you're posting from was only created extremely recently, which is why you're not seeing any progress here.

 

Typically what I see happen in these types of situations is the prior account had its email changed, then a new one is created using the same email, which would be the one you're logging into in this case.

 

The account progress you're looking for is not wiped, it's simply on a separate account.

 

In this case you'll need to reach back out to speak with support to verify and update the old account, as we're unable to discuss or change account details here on the forums. I'd suggest having them look up the account using the username you'd previously provided in a chat so they can track down the correct account and work with you to update the details from that point.

 

You can find more information on how to reach support over at the EA Help website, or resume a prior case from your case history page.

Hi @MK-PLASMA,

If you don't recall the email, our support team can still locate the account using the username you'd previously provided in a chat.

They will need to verify some other information about that account before further changes can be made however, so you'd need to discuss this with them again at this point.

Hi @MK-PLASMA,

You'll need to continue working with support to verify the other account, afraid we cannot assist with this on the forums.

If you had provided them with some incorrect information and they weren't able to verify what was originally registered on the account, you're welcome to reach back out and give that process another attempt. They won't be able to make changes to an account without verifying enough information regarding the original owner, however.

Hey @MK-PLASMA,

You would need to speak with support to verify some other information about the account so they can update the email for you.