over 4 years ago - EA_Kent - Direct link

Hey @HeCtoR2323232323

 

What sort of troubleshooting have you had a chance to try so far? Also, could you post a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website

 

Once you have the file please attach it to this thread. Thanks!

 

 

/Kent

over 4 years ago - EA_Kent - Direct link

@HeCtoR2323232323 

 

Much appreciated!

 

Can we try setting up a Clean Boot on your PC to see if that helps? If there is something running in the background causing this it might help to get around it. For more details on how to set one up check out the EA Help website

 

Once your PC starts back up see if you're able to launch Apex Legends. Let me know how it goes when you can. 

 

 

/Kent

over 4 years ago - EA_Kent - Direct link

@vanilla_creep 

 

I'm wondering if there might be some required files missing from Windows. I've seen cases where Origin is unable to run because it's looking for system files that aren't there. 

 

When you have a chance can you try downloading the Visual C++ Redistributables from the Microsoft support website to see if that helps at all? Let me know if you're still getting that same error message afterward. 

 

 

/Kent

over 4 years ago - EA_Kent - Direct link

Hi @vanilla_creep

 

Were you able to download the files that I mentioned? Are you still getting the same error when you're trying to run Origin? 

 

 

/Kent






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