[2021] I have been claiming Prime Skins since the very first and they aren't there.

Hi @ImpishPillow, 

I'm afraid that account issues like this are not something we can investigate here on Answers HQ. When you have the chance please reach out to the EA Help team so they can pull up your account and take a look. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead, as well. 

/Kent