about 3 years ago - EA_Lanna - Direct link

Hi @Lqbron

 

I'm afraid we're not able to investigate or review any account actions on the forums. It would be best to get in touch with the Terms of Service team by filling out the webform. Please check out this EA Help guide for guidance on how to do that: How to get more information about my ban or suspension

 

If you've already created an appeal, our Terms of Service team will look into that ban for you and reach back out via email, so you'll just want to wait on that reply.

 

Please be sure you've checked through these security steps to help prevent anyone else from getting back into the account. An advisor can help make sure the account is secure if there are still any concerns after that point.

 

- EA_Lanna

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over 2 years ago - EA_Illium - Direct link

Hi @NGAUGEPH,

  

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.   

  

If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations we have a few Help Articles below that provide further details.   

    

  

Thanks!    

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.