[2021] Opened way more than 500 packs and no Shard or Heirloom as per your query.

Hi there, @yeRu25.

We're not aware of any issues causing the heirloom not being received after 500 packs have been opened. The best I can advise is to just keep playing and when you hit that mark, you'll receive the reward.

@yeRu25 

This isn't something we're able to check, unfortunately. I'm very sorry.