Hi Ubisoft,
I've just downloaded the game again after taking some time off and I've been hacked and banned from multiplayer?!
I've checked the login history and there have been attempts from all over the place, Brazil and Vietnam to be specific.
Can you please look into this and lift the ban as I've no way to create a new account.
Awaiting your response,
Thanks
Hey @solitheengineer,
Aside from the password reset you mentioned, please be sure you've taken some time to go through these security steps as well, just to ensure no one else may still have access to your information.
Beyond that I'm afraid we're unable to review or make any changes to accounts via the forums, but I would suggest creating a case here to report an account compromise first.
An advisor will be able to take a look over the account with you to see if anything else was changed and help re-secure the account.
The actual ban can only be reviewed by our Terms of Service team. An advisor can set up that appeal for you after re-securing the account, or you can submit an appeal directly with these steps.
If the ToS team has replied multiple times without removing the ban, that is not something we'd be able to address on the forums either, sorry.
Hello @xin_hokage, thanks for reaching out to us.
The actions that can lead to temporary and permanent bans can include >
- Toxic behaviour in-game
- Inappropriate voice or text chat
- Repeated disconnections
- Cheating or using an unfair advantage
- Illegal behaviour/activity
- Account buying/selling
Permanent bans may be appealed, but we can only do this once for your account. You can get in touch with us about this, via this link > https://www.ubisoft.com/help/contact
We are unable to discuss player's bans in the forum in detail, so this thread will be closed. Thank you for understanding.
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