[2023] Apex Coins Not Received

Hey @VoidDaniel01,

 

While you're using Steam to sign in, it may be worth checking to see if you're able to launch the game through the EA app as this can sometimes help trigger those coin purchases to appear.

 

If you're still not seeing them otherwise, please be sure to contact support for assistance in this case, as we're unable to make any adjustments to your account or coins from the forums.

 

They'll need to verify this proof of purchase information before continuing, so please be sure to have those screenshots available when reaching out.

 

You can find more information on how to reach support over at the EA Help website. 

Hey @Dudoodlebot,

 

If those coins still have not shown up after 24 hours, please be sure to follow the same steps in my previous post. 

 

As you're running into the same situation as OP, you'd be able to follow those same steps to address it if needed, thanks! 

Hi @regretful007,

We certainly don't want to leave it up to luck to determine whether or not you receive your coins, sorry to hear about that.

Please be sure to contact support directly with the above information so they can be sure you receive those coins, thanks!

@Baljjeettt Hi, it sounds like you have created a case. I will note that you may want to update your attached proof of purchase.

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/#xbox

@avixisgreat please reach out to support to look into this.