Hi there, @Kutieyama.
Did you submit a dispute according to the instructions here? I'm not seeing on on your account. It would be good to get one in our system so Terms of Service can perform an investigation. Thanks!
It looks like you are resuming the case. This pulls it from the queue so ToS won't be able to perform their investigation. When you need an update, the best thing to do is open a new case or contact an advisor through Twitter/Facebook. That way, your existing case awaiting investigation isn't interrupted. I recommend contacting an advisor so they can get your case added to the right queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
I highly suggest you get in touch with an advisor. I can't discuss finer details on your account, but as it is now, you have no cases awaiting investigation. If you don't want to use Twitter, you can also try Facebook or opening a case. One of these methods will get you in touch with an advisor. If you don't get a response from Twitter or Facebook within 24 hours, try again, but opening a case and requesting a callback or chat should get you an advisor quickly.
There are multiple methods for contacting an advisor. When it comes to Twitter and Facebook, if you don't get a response, it would be good to try again after 24 hours. If you open a case, that will guarantee you get a response. Just make sure you don't submit the case as a bug report as those aren't responded to, but are used as feedback. Requesting a phone or chat will get you in touch with an advisor.
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