[2020] Game crashes on start-up. Couldn't initialize sound.

Hi @7j0ng7. 

What sort of troubleshooting have you already had the chance to try since this started happening? 

Also, when you have the chance could you grab a DxDiag and post it here so we can take a look? For more details on how to pull one up check out the EA Help website. Once you have the file please attach it to this thread. 

Thanks!

/Kent

Hey @AyYuhAy. 

Thanks! 

Let's take a look and see if we can help get this fixed here. First, have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If there's an issue with the game data that might help fix this. 

If you right-click on the game in your Origin library you'll see a Repair option when the menu comes up. Let me know if that helps. 

/Kent

@AyYuhAy 

You're welcome! Thanks for coming back and letting me know it helped. 

/Kent

@xbrighthazex 

You're getting the same "couldn't initialize sound" error on Xbox One? 

/Kent

Hey @Kineticpepper16. 

Did you have a chance to finish reinstalling? Are you still getting the same error? 

/Kent