I have login problems with my account

Here is the thing.I purchased the A2 beta on May 29, 2022.It's been a long time waiting for your game to be tested And then waited and waited and forgot about it.Until a while ago I saw on various social platforms that you were going to start A2 testing I tried to log in to my account, but found I had a double password.I lost my phone six months ago Cause me now double password login account can not go up how to do It's a problem with my other account,I used to apply for this account Can I get my account back in this case，I wrote the application form, and after three days, there was no reply to me Can I get my account back in my situation