Original Post — Direct link
Why, after opening a support ticket on my account on the official AOC website, does my account no longer login? I know for sure I have the right username and password as its in my email from just a few days ago where I got confirmation that I opened a support ticket. The ticket was about how the beta/alpha testing 500$ package that I bought (yes I was one of those people) had mysteriously disappeared from my account. Is there anyone I can contact to have this sorted out? I paid $500USD and its all gone and its not even my fault. Something weird with the staff there or what? Thanks
6 months ago - SomethingWitty - Direct link
Greetings yamu1, We do not do any sort of account support in a public space such as the forums. Please put in a ticket for our support team and we can assist you with any account questions that you have. https://support.ashesofcreation.com/ As for the "You've Been Unbanned" notification you received from the forums (without a corresponding "You have been banned" message), that happens if you change any information on your account. The forums temporarily lock the account until the changes are complete. We are working to improve that process. I am locking this thread. If you have any other questions, please feel free to make a new post.