[2021] Unlink Discord Option?

Hi there friend! To confirm, did you already leave the Discord server with the account you were wanting to disconnect? If so, the bot won't be able to find you in the server to disconnect/update your roles, so that might be why you're seeing an issue here.

If your account is still in the server and you're not able to use the disconnect feature, please reach out to our support team directly here so they can investigate and assist you further.

I'm going to go ahead and close this thread out now, but please don't hesitate to reach back out if there's anything else we can assist you with in the meantime!