As there are many concerns about the system error, allow us to clarify this - permanent bans happen when you repeatedly violate the terms. Those 61 people did the lucky drop glitch repeatedly, and when the system did a temp ban, it also flagged their repeated offenses which in turn converted to a permanent ban. This was the mistake that was rectified by reducing the ban to 31d.
System error lmao, who believes this? Your community managers were defending them and now they’re just system errors. Make up your mind.
Allow us to clarify this - permanent bans happen when you repeatedly violate the terms. Those 61 people did the lucky drop glitch repeatedly, and when the system did a temp ban, it also flagged their repeated offenses which in turn converted to a permanent ban. This was the mistake that was rectified by reducing the ban to 31d.
Hello, everyone.
After the release of Lucky Drops, several players were able to exploit a bug to claim better rewards. This led to temporary bans, which in many cases were converted to permanent bans.
In total, we had:
The permanent bans were unintended and occurred due to a system error. We are now reverting the bans back to temporary. We understand the stress and disappointment this caused and apologize for it. We want to take this opportunity to reiterate that the safety and fairness of our players are our top priority. Sanctions on accounts may be applied whenever an offender puts the safety of other players at risk, or whenever there's an unfair advantage over other players. You can read more about our terms of use at ...
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