Greetings Everyone,
If you are experiencing issues with character transfers after 2.8, please send us a message/DM here on the forums with the following information:
Server number
Character name
Clan name (if applicable)
Make sure to include @ Dana or @ Community when sending your message.
This way we can look into each case individually and try to figure out what happened with these failed transfers.
Greetings everyone and thank you for providing us with this information.
We will look into all your accounts as soon as possible. Thank you for your patience and understanding while we work on this.
Greetings everyone!
Our team is still investigating and testing. In the meantime, we advise you to stop any interactions with the character transfer feature and do not upload any other characters.
We’ll update this thread once we know more. Thank you all for your ongoing support!
Greetings!
Our team is working on a permanent fix for the issue with the character transfer feature and in the meantime, they gave us green light to start helping players make the transition.
At this moment we reached out in private to a couple of players on each platform to make sure it’s working for everyone.
While we wait for confirmation, please make sure your previous comment in this thread has all the following information with much attention to spelling and including any special characters in the ID’s:
Thank you in advance!
Greetings!
We already reached out in private to everyone we were able to help. If you didn’t hear from us, please send a DM to @Community with the following information and, pay much attention to spelling and including any special characters in the ID’s:
For the accounts that were addressed, you should no longer experience issues with the character transfer feature.
Thank you all for being so patient with us while we worked on this. 
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