Hey there,
Just a quick dip into this thread again to clear out a point of confusion that might be originating some of the recent arguments:
This forum is not meant to be customer service, nor we, the community team, are customer service representatives. This is a key difference with what other forums are providing, such as our hosting partner G-Portal’s.
It may seem like an insignificant difference, but it seems that it’s what for some this problem boils down to.
As the community team, we take care of collecting feedback, trying to keep the majority of the community informed and on the loop about major events (for instance, the thrall cap) on here and other places of engagement, identifying major pain points for the community and keeping both devs and community informed about it whenever any major breakthrough happens. It is also in our responsibilities to engage with players in ways that can be considered as fun, as mentioned above.
For 1-to-1 problem solving and direct answering to every thread, that is a luxury scenario we can afford only in periods of time where our other responsibilities don’t take the majority of our schedule.
As usual, there’s always ways to keep improving the way we communicate, and we’ve aimed for that since Conan Exiles was a baby. Sometimes we hit, other times we miss. But our aim is to keep improving. However, please you need to understand the key difference explained above and how not taking it into account may lead to some misleading expectations.