[2022] Server Transfer Failed after new update 2.8

Greetings everyone,

We are currently looking into these issues that occurred with character transfers after the 2.8 update.

As soon as we know more we will update the ‘Character Transfer’ threads here on the forum.

Thank you for your patience and understanding while we investigate.

We are still investigating the character transfer feature but in the meantime we need your help.

Please send us a message/DM here on the forums with the following information:

• Server number
• Character name
• Clan name (if applicable)
• Steam ID

Make sure to include @ Dana or @ Community when sending your message.

This way we can look into each case individually and try to figure out what happened with these failed transfers.

Thank you for helping us with the investigation.

Greetings everyone!

Our team is still investigating and testing. In the meantime, we advise you to stop any interactions with the character transfer feature and do not upload any other characters.

We’ll update this thread once we know more. Thank you all for your ongoing support!

Hey,

Thank you for your feedback.

It seems the issue doesn’t affect the majority of players. Therefore, we hope to fix it for the ongoing cases as soon as we understand better why only a few were stroke by it. And also, prevent it for everyone in the future.

As soon as we know more, we’ll update everyone.

Thanks for the information. Although, we ask you that you avoid trying to transfer in the meantime so your character backups stay safe until we have a proper fix for it.

Greetings!

Our team is working on a permanent fix for the issue with the character transfer feature and in the meantime, they gave us green light to start helping players make the transition.

At this moment we reached out in private to a couple of players on each platform to make sure it’s working for everyone.

While we wait for confirmation, please make sure your previous comment in this thread has all the following information with much attention to spelling and including any special characters in the ID’s:

1. Steam ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Thank you in advance!

Greetings!

We already reached out in private to everyone we were able to help. If you didn’t hear from us, please send a DM to @Community with the following information and, pay much attention to spelling and including any special characters in the ID’s:

1. Steam ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

For the accounts that were addressed, you should no longer experience issues with the character transfer feature.

Thank you all for being so patient with us while we worked on this.

Greetings @Twizzler,

Please send us your information so we can check.

1. Steam ID
2. Origin server (where you were transferring from)
3. Transfer server (where you were transferring to)
4. Character name

Feel free to send it in a DM if you prefer.

Hello Everyone,

We’ve released a new update that has a fix for the character transfer issue.
You can read more here: PC Update 2.8 (26.01.2022) - Follower Emotes, Server Queues and more! - #6 by Ignasi

If you are still experiencing this issue, please feel free to get back to us and let us know.