over 3 years ago - Mayra - Direct link

Hi @Sicilia_85, first of all, apologies for the delayed response.

Please tag @Community when reporting issues, that will help one member of our team to get to your post faster.

We’ll reach out to you in private to ask for a few tests.

Thanks for your patience!

over 3 years ago - Hugo - Direct link

Apologies for the delay in our response, we’re looking into this matter and will be sure to address it as soon as possible.

In the future, when reporting issues with Official servers, please reach out to us through Zendesk, as detailed below:

Be sure to include specify the time(s) when you experience any issues and to include the timezone.