[2020] Update 41 - Server browser not populating: Feedback thread

Hey everybody,

We’re looking into the server browser issues and trying to determine the cause. Once we got any updates on this situation, we’ll let you know as soon as possible.

Please send us any related feedback on this thread so we can relay it to our team. We will also update this thread with any updates we might have about this situation.

Thanks for your understanding and apologies for the frustration.

Update (2:45pm EDT): A partial fix has been pushed so servers should populate once more. There are some known issues we are still investigating, however. Once these are resolved, another update will be available and announced.

• Ping for several servers may appear as “???” and can’t be connected to
• The “favorites” list is not working as intended
• Last connection is no longer at the top of the list
• Server browser list may take longer to populate than normal

We are still looking into the issue some of you have reported of getting the option to create a new character when you connect to servers that previously had a character. If this happens to you please back out of character creation. We are working on a fix that will make it so that you can log in to your original character if this occurred to you

Update (7:40pm EDT): A new update to PC is being pushed out. This will fix several of the connection issues with server pings appearing as “???”, as well as the speed at which the servers populate on the server browser screen. Investigation to missing characters is underway.

Hey everybody,

Our team has isolated the issue and they’re working on a fix to be released as soon as possible.

For those of you who managed to connect to an official server and had to re-create character, could you send me either here or via DM the name of the server and your player character?

Those of you having to re-create character in a private server, could you send us your most recent game.db so our team can look into it and see what is causing the character issues? If possible, also the server logs that were created when the server started for the first time after the update.
Also, could you let us know if you have any mods installed and which ones?

Hey all, thank you very much for the feedback and details you’ve shared with us so far. We’re still working on this and will let you know when we have more information or changes. Thank you again for your patience!

Hey all,
We have pushed out a partial fix for the server list so you should now see them populate once more. Investigation is ongoing though as there are some known issues that we’ll get an update out for as soon as possible:

• Ping for several servers may appear as “???” and can’t be connected to
• The “favorites” list is not working as intended
• Last connection is no longer at the top of the list
• Server browser list may take longer to populate than normal

We are also continuing work and investigation on the lost character issue. Once these are resolved, another update will be available and announced. Thank you again for your feedback and patience!

We’re looking and investigating this still as wel.

We are still looking into the issue players have reported of getting the option to create a new character when they connect to servers that previously had a character. If this happens to you please back out of character creation. We are working on a fix that will make it so that you can log in to your original character if this occurred to you.

A new update to PC is being pushed out. This will fix several of the connection issues with server pings appearing as “???”, as well as the speed at which the servers populate on the server browser screen. Investigation to missing characters is underway

Hey everybody,

Just to keep you all in the loop of what we’re working on at the moment.
We’re currently looking at, and working on, possible solutions for a few of the issues bundled in this thread.
First and foremost, we are looking into the server browser issues and we’ve been pushing small updates over the night that have addressed some of the core problems. We’re working on a better bundle of fixes to cover for most of the problems in this regard for an upcoming hotfix (both client and server-side).
Regarding the “lost character” issue, we’re still working on a solution that would address this problem. We might have identified the core problem and a few possible solutions, and our team is working on determining the better approach to deal with it.
Again apologies for the frustration. To those of you who’ve been sending databases and logfiles to help us investigating these issues, we’ll start answering your DMs now. Thanks for your amazing support and collaboration.