[2021] How long does it take to get help with being harassed by another player

Hello everyone,

We are sorry to hear you are still experiencing these issues on our Official servers.
Unfortunately we have limited resources and the investigation (plus action) process may take longer than expected.
We are trying to address as many reports as possible but sometimes we may not get to a specific report in time.
Please make sure you continue to report these issues in Zendesk if you are still encountering them.

We are also working on improving this process so thank you for your patience and understanding while we work on this.

Hey there,

Please use our Zendesk platform to report and discuss matters about infractions, as well as its operations. The forums are no place for these talks.
https://funcom.zendesk.com/hc/en-us

Thanks for your understanding.