over 3 years ago - Ignasis - Direct link

We’re still looking into it so it’s still early to know the exact reason, but it most likely isn’t related to the Twitch integration. Sorry again for the troubles, we hope to get it resolved as soon as possible.

…coffee anyone? :coffee:

over 3 years ago - Ignasis - Direct link

Hey everyone!

We’re currently aware and actively working on fixing a number of issues that started with June 2nd’s patch.
These issues include (but may not be limited to) freezes, crashes, inability to start the game, long loading times. These seem to happen more often when using a maproom or teleporting.

Our team is currently working on identifying and squashing the reason for these performance issues. To focus feedback and ease our team’s access to it, we’ll merge any previous threads reporting these issues into this one, and will continue the conversation and tracking it here.
We’ll also keep you posted about any new developments here.

Thank you for your patience and support and sorry for the frustration!


Edit: 12:15pm CEST

Server restart loop

For those of you currently experiencing an issue when restarting your server where it gets stuck in loading or saving, there is currently a workaround:
In your server installation folder, under \DedicatedServerLauncher\ConanExilesDedicatedServer\steamapps
Delete the following file and restart the server:
Appmanifest_443030.acf

over 3 years ago - Ignasis - Direct link

Merged all previous threads into this one.
Please continue the conversation here, and once again sorry for any headaches these issues may cause until we fix them for good!

over 3 years ago - Ignasis - Direct link

The patch was partially rolled back, which didn’t help at that point once it was out. Rollbacks are not as simple as just putting an old version, as they may alter saves and databases in funky ways.
Just to clarify though, this patch didn’t add crossplatform play with Xbox, but added compatibility with the Windows Store on PC.

Back on the topic of the thread, we have now identified the issue and we’re cooking the fix for it. It may take a few hours to get it. Until then, thanks again for your patience :pray:

over 3 years ago - Ignasis - Direct link

Praise be!

over 3 years ago - Ignasis - Direct link

Added a workaround in the main thread for those of you affected with the dedicated server loading issue.

over 3 years ago - Ignasis - Direct link

Hey all, status update:

We’re still working on the issues. We’ve got the majority of our team working on creating and testing a fix and we hope to have more news soon. For now, we have no ETA other than as soon as we possibly can.

over 3 years ago - Ignasis - Direct link

Also, forgot to mention in the last status update: We’ve got a reliable repro case and have identified the issue. So it’s all about getting the nasty squashed :hammer:
Sorry again for the frustration and thanks for the patience.

:coffee:

over 3 years ago - Ignasis - Direct link

This issue has nothing to do with the Twitch integration.
While we understand the frustration and it is okay to be disappointed, please let’s remain constructive. :slight_smile:

over 3 years ago - Ignasis - Direct link

It is okay to be disappointed, we are too. We are doing as much as we can to get this situation resolved as soon as it is possible and we’ll let you all know about any new updates or breakthroughs about this situation here as early as we get them.

Until then let’s try to be excellent to each other. Even to @CodeMage and his verbosity :stuck_out_tongue:

over 3 years ago - Ignasis - Direct link

Coffee helps too! :coffee:

over 3 years ago - Ignasis - Direct link

So to summarize a bit. We’re aware of issues with long loads, crashes and the game freezing, as well as issues with mods (of various kinds, but most notably, not being able to load custom maps).
We have isolated where the error may have occurred and we’re now working on rebuilding a new version that’s not affected by this problem. From there it’s testing it and releasing it.

We’ve got no estimate yet, since any of those steps could take either seconds or hours depending on our findings. But we’re doing the best we can to make sure we’re thorough with it and to release it as soon as we possibly can without jeopardizing other parts of the game.

On another note. Please let’s refrain from pointing fingers and calling out individuals, especially by their real names. This is in regards to a recent message our moderation had to intervene against. Please, once again, let’s try to be excellent to each other.

over 3 years ago - AndyB - Direct link

Yeah, knowing there’s an issue is one thing, getting it to consistently and reliably reproduce is another altogether. Even as the ones who have access to the internal workings of the game, finding a solid repro isn’t always simple. In this particular case we found one relatively quickly, but there’s been other times where a proper testcase eluded us for quite some time - and in some edge cases, continues to do so.

over 3 years ago - AndyB - Direct link

We did see your report and relayed it onwards.

over 3 years ago - Ignasis - Direct link

Hopefully we’ll be able to share better news very soon. For now we’re trying to build a new version that holds up and shows no traces of the stability problems.

over 3 years ago - Ignasis - Direct link

Alright everybody. Excellent news. We believe we may have a fix. We’ve completed a new build which has gone through internal testing, where we have addressed the performance and mod issues.
We’re currently finishing the last touches and we will proceed with the release of this patch.

Once again thank you all for your patience and feedback during this time and, hopefully, see you ingame in a bit!

over 3 years ago - Ignasis - Direct link

Patch is out:

:partying_face: :pineapple: :pizza:

over 3 years ago - AndyB - Direct link

Are you on an official, or a private server?

over 3 years ago - AndyB - Direct link

Several official servers are being rebooted now, that’s probably why you’re seeing a bunch of them with 9999 ping. My list shows most of them as valid and with an actual ping.

over 3 years ago - Ignasis - Direct link

Additionally, please also try this common fix for many corrupted files issues (especially if playing with mods):
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

over 3 years ago - Ignasis - Direct link

Hey everybody,

Us, again!
For those of you in private servers and still experiencing some issues, please follow the workaround we shared on top of the post before.

We are currently investigating the issue, but we think we may have spotted it already. It seems to do with SteamCMD getting a bit confused with the back and forth patching of these fixes.
For now, those of you with this issue, please try the workaround and let us know if that addresses your issue, at least temporarily.

over 3 years ago - Ignasis - Direct link

Thank you for confirming this works!
We’re now looking into how to address this issue with SteamCMD. Until then, the workaround will help!
Sorry for the headache!

over 3 years ago - Ignasis - Direct link

Hey everybody,

One last update about this issue!
We have now addressed the remaining issue with SteamCMD on dedicated servers. They should now all work as intended without the need of the workaround.

Thank you once again for your patience as we worked through these frustrating issues.

We will now proceed to close the thread. Should there be any more remaining issues about this, we’ll reopen it and continue our task of gathering feedback. One last reminder to stay excellent to each other, and avoid forum PvP especially between each other. :slight_smile: