almost 2 years ago - Mayra - Direct link

Greetings Exiles!

Thank you for your patience while we looked into this matter. We have now solved the issue with the Latrine recipe from the Aquilonian Bathhouse bundle.

However, some accounts might not pick up the change automatically and need a push on our end to move things forward. If that’s the case for you please submit a ticket to our Help Center and make sure to select “in-game purchase” as the issue type.

Our team will make sure the recipe is delivered to your account in a timely manner.

All new purchases should receive the feat and be able to craft it. If you find any other issues with this or other purchases make sure to contact us via the link previously mentioned.

almost 2 years ago - Dana - Direct link

Greetings, Exiles!

Thank you again for your patience while we looked into this matter.

We’ve pushed an additional fix for this item issue on the game’s backend. All affected players should now be able to see and craft the Latrine item normally.

In order to see this change in-game, you will need to fully close and restart the game client first.

If you’re still experiencing any issues with the Latrine item after fully closing and restarting the game, please submit an email ticket through Zendesk so that we can investigate and assist you further.