[2021] Twitch Drops Campaign

Greetings Exiles,

We want to thank you all for your amazing support on the Twitch Drops campaign.

We know that some of you had trouble with the Twitch Drops items and we apologize for that. It was our first time trying the drops and we learned a lot from this experience.

We’ve collected your feedback and will apply it to make future campaigns even more awesome!
We also hope to make the items featured in this past event available in future campaigns as well.

Thank you for going on this adventure with us and please, keep an eye out on all the cool things we want to do in the future!

Stay safe!

If you’re referring to the PS4 issue, this is something we’re still working on but don’t have an ETA for a resolution at this time:

Pretty easily! For example, investigative work to identify the root cause of the issue can take an open-ended amount of time, as can a solution to that issue once identified. For weirdly complex issues or those issues which have an unclear cause, it can take longer than anyone expects or hopes to find a 100% reproducible cause.

Just knowing something happening is rarely enough - you have to find out what exactly is causing it in the first place, and then sometimes figuring out a workable solution, testing it, and finding a proper deployment method can take additional time. Working with different platforms, as noted above, can also further complicate matters.

Very rarely are matters like this cut-and-dry experiences.