over 2 years ago - AndrewT - Direct link
I'm afraid we in tech support can do nothing about this - sorry!

Please add your situation to any thread in Bug Reports on this problem.

Thanks and sorry for that bug!  
over 2 years ago - AndrewT - Direct link
JohnnyChuang said: More than 10 bugs report for saving issue on console, but seems nothing fixed still. Further worse, we can't get refund on console! Only watch my empire been reset every time I want to save.
Console patches always take longer to get out than PC ones, because they have to be vetted by both Sony and MS before release. We have no say over how long they take on that. And of course if they find a problem the whole cycle has to start again!

Sorry for the delay but console fixes will arrive!