[2023] Trying to change Veteran's pants causes disconnect or crash

Hi @Swagzu,

We can certainly look into these pesky pants! What is the name of the cosmetic causing this issue for you? or is it happening with all Veteran lower body cosmetics?

Could you also please provide us with a crash report or a console log from a session that this occurred?

Thanks in advance!

@Swagzu, this log appears to be quite old from 4th December. Could you please reproduce the issue and provide a new recent log?

Thanks!

No worries! Thanks

One of our developers has taken a look at both the log and your account in the backend.

In the log they confirmed you lost connection to the server and experienced a timeout. Though they were unable to find any issues or errors related specifically to the Veteran trousers.

In the backend they were able to switch the trousers out without any errors produced.

They’ve asked if you can please try the following:

1. Join the Mourningstar hub
2. Wait for at least 2 minutes (if the timeout is not related to switching pants, then it should likely happen during this time)
3. Try changing your Veteran pants after 2 minutes
4. Please provide the console log if a crash/disconnection happens

If you experience a disconnection during the 2 minutes without changing pants, then I recommend running through our connectivity solutions, here:

Thanks @Swagzu, the log unfortunately doesn’t give us anything concrete just yet. However, the developer investigating has also asked if you can do the same thing again, but also try performing any other actions (this is just to see if anything else may trigger a timeout and for comparisons in the log)

The developer has also manually switched your Veteran pants out, so we can see what happens when you try again now.

@Swagzu,
Haha, no worries! Your Veteran pants have been swapped out again so we can see what happens with a different cosmetic equipped. Let me know how it goes

@Swagzu, thanks for that! The developer has asked if you are currently using any Mods?

@Swagzu
Hm okay! Thank you. The developer has asked if you can possibly test another scenario please

"It would be great if they could take a video but thats not a requirement. It’s really baffling that they say its the pants, so I want to try and see if they can experience it at any other time.

1. Log into game.
2. Idle in the hub for 5 minutes.
3. Change your headgear.
4. Idle in the hub for a minute
5. Try changing your upper body cosmetic.
6. Again idle for a bit, maybe a minute or two.
7. Try changing your pants."

@Swagzu
Thank you, especially for the video! The developer has asked if you are currently able to type and chat with others in the hub?

Also, do you have anything interesting around your networking? Any programs running, or specific router setup (e.g. Openwrt), Pi-holes etc. Essentially, anything different apart from a vanilla router and PC setup?

Thanks @Swagzu!

The developer has told me that they are investigating, and that your tests have helped in being able to spot an issue. They passed on thanks once again as the video was really helpful and have told me that they are on it.

Apologies that there isn’t an immediate solution - but I’ll be in touch as soon as I have any updates from the development team.

Thank you for your patience