My aquilas do not appear

Sorry to hear this. I can see a number of purchases are stuck in an ‘Unresolved’ state, would you be able to DM me your proof of purchase please?

I’ve removed the screenshots to avoid any risk of personal data being exposed.

Would you be able to reach out to Microsoft Support and explain the issue to them, please?

We don’t have much visibility of monetary purchases and can only see basic information in our backend, whereas Microsoft Support will be best equipped to look in to this.