11 months
ago -
FatsharkJulia
-
Direct link
Sorry to hear this. Would you mind outlining which steps you’ve run through with Microsoft Support already?
Sorry to hear this. Would you mind outlining which steps you’ve run through with Microsoft Support already?
It sounds like this is more of a hardware-related issue, I’m surprised Microsoft Support haven’t explored that with you.
Is the console well-ventilated, could it be overheating?
I understand this only happens with Darktide but it is particularly demanding and is likely highlighting a hardware instability which will make itself known outside of Darktide too, which is usually what happens in these cases. I do recommend continuing to press this with Microsoft Support as regrettably there is no way we could realistically address this on our end.