Original Post — Direct link
Anno is crashing constantly for me, I can play for around 10-20 minutes before the game crashes to desktop without any error messages or anything, I then cannot re-launch the game without restarting ubisoft connect.

Tried all fixes in this thread, literally nothing makes the game playable.

Running a decent spec PC with an RTX 3080...
almost 5 years ago - Hugo - Direct link

Hello @Velvet, welcome to the forums!

Which server do you play on?
Do you experience any similar issues in different servers or singleplayer?

Could you please try to do a reinstall of the game as well as rebuilding the PS4 database after?

almost 5 years ago - Hugo - Direct link

Did you try the suggested measures shared in the previous reply to see if they help with the crashing?

Also, please ensure you have your PS on a wired connection rather than wireless and let us know if it helps.

over 3 years ago - Ubi-Milky - Direct link
Hello CPT.Chemicalz, thank you for getting in touch with us and sorry to hear about the recent crashes you have experienced.

I have moved your post to its own thread as the thread you posted in is a little old now.

Could you please let me know exactly what troubleshooting you have tried so far within the game?

Can I also ask if you when did you start noticing these crashes, was it after a game update or after a GPU update?
over 3 years ago - Ubi-Milky - Direct link
Thanks for confirming what steps you have tried so far.

The launcher logs for Ubisoft Connect can be found here -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs

For the crashes you are experiencing, I would recommend the following steps on top of what you have already tried -

- Run the game as administrator via the game's .exe file using the files properties option
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
- Install game to another Hard Drive or SSD drive preferably, if available. Also try installing the game on the same hard drive as your Windows OS.
- Verify the game files to fix any corrupt or missing files
- Disable all background software in Task Manager and try a clean boot/restart of PC
- Make sure the game is whitelisted as not a threat in your anti-virus software
- Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives

This support article should explain how to perform some of these solutions -
https://support.ubisoft.com/en-GB/Article/000061047

Can I also ask what kind of crash is it you have experienced? A hard freeze, crash to desktop, black-screen, system reboot?
5 months ago - /u/Bjorn_GSG - Direct link

Mods are likely the issue, if you are running those, since a lot of them have not been updated to season 5 yet.

We are keeping an eye on crashes, but besides mod related crashes, we have very few atm