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Account Page is Frozen? Unable to access any functions.


Original Post — Direct link
I used to go to the account page to download the client, but today when I login and get to the account page, the images on the right of the page are black and the options to the left are static w/ a spinning ESO symbol. I've tried on Edge & Chrome on my PC and phone, I also tried a couple different ISPs, same thing... I see that the ESO store was down earlier, but I cannot find any reference to this problem, is it a known issue?
4 months ago - ZOS_JessicaFolsom - Direct link
Hey all, are you still running into this issue? As you all noted, we did have a high volume of traffic in the hour following the Global Reveal.
4 months ago - ZOS_JessicaFolsom - Direct link
sleepyheadtm;c-8027540
Yup, trying to access the code redemption page and it's still stuck.
Thank you. We're looking into this. What sort of code are you looking to redeem?
4 months ago - ZOS_JessicaFolsom - Direct link
sleepyheadtm;c-8027552
Necrom Collection code! Recently restarted playing today and wanted to get as caught up as I could prior to Gold Road
Thank you! We're investigating. We appreciate the patience. :)
4 months ago - ZOS_JessicaFolsom - Direct link
Hey all, we believe the issue with the account page is now resolved. Those of you who were having issues, could you please try again and let us know? @tinythinker we're sorry to hear you aren't getting the Access Code email. Could you try these troubleshooting steps, please? https://help.elderscrollsonline.com/#en/answer/8724
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