[2023] Completed endeavors undone

Hey all, we'd like to dig into this for you. Could anyone experiencing this please submit a support ticket and reply here with the number?

Feowyn13;c-7983404

ZOS_JessicaFolsom;c-7983389

Hey all, we'd like to dig into this for you. Could anyone experiencing this please submit a support ticket and reply here with the number?

Hi Jessica,

I logged off for the day already, but logged back on to submit a ticket. The reference number I got is 231030036299. I hope this helps!

It does. Thank you! Forwarding this one along to the folks looking into this.

freespirit;c-7983418

I am trying to raise a ticket but I'm really not sure the category to pick @ZOS_JessicaFolsom does it matter?

Edit:- Seeing multiple reports of issues in guild chat also

Checking on this for you - one moment!

CheeseTuber;c-7983428

Hi Jessica

This is my ticket number, 231030-036362

Thank you for the help!

Thank you! Forwarded yours along as well.

@freespirit Our support team says you can use "Character or Item issue" - either will route them to the right place. Thank you!

Hi all, providing an update regarding the Seals of Endeavor issue. Currently, we are not seeing a loss of Seals of Endeavor from this issue in our back-end logs, but we are still investigating. For those who have completed Endeavors but are not seeing them as complete, we are investigating this as well. Currently, we are seeing that your Endeavors are being completed, and suspect that there is a UI bug where that completion is not reflected. We currently do not see a risk of accidentally exploiting Endeavors.

Lastly, thanks to those who have submitted tickets already. If you are encountering this Seals of Endeavor issue, we ask that you submit a ticket so we have more examples to pull from as we continue our investigations. Thanks all.

Hey all, just wanted to thank everyone for your tickets and additional feedback. We are continuing investigations today. As we continue investigating, we’ll still take any additional ticket numbers. Thanks all.

Hi all, providing another update regarding the Seals of Endeavors issue. Through our investigations, we have found that no one is missing Seals. We are seeing some players may be getting duplicate seals, but we are monitoring the difference in amount to account for those who may have accidentally gotten duplicates versus anyone actively trying to exploit.

Regarding daily endeavors, those have all reset and working as intended. For existing weeklies, while you can still work toward completing these, the UI count may be off. Again, we are monitoring for accidental duplicate completions versus anyone actively trying to exploit. We will have an update when we have a solution ready for the UI issue for weeklies.

Lastly, we are working toward a fix for console so this issue does not occur for launch. Thanks again for your assistance and patience as we work out this issue.

Hi everyone!

Thanks so much for all the helpful information and reports about this issue. The core issue is fixed, including Daily Endeavors, and this will resolve itself for those affected when the weekly Endeavors roll over on Monday for PC NA and PC EU. This issue should not appear on consoles when we launch Update 40.

We also want to stress that we are not treating this as an exploit - it is okay if you complete some additional Endeavors this week due to this issue.

Feowyn13;c-7986494

@ZOS_JessicaFolsom @ZOS_Kevin I'm still experiencing trouble with the weekly endeavor. My main account's weekly endeavor meter got stuck on 6/8. Yesterday it displayed 6/8 and did not get any seals rewarded (even though it should've because I had earned 8 tickets since Monday) and today, after doing the first boss and getting my 2 tickets, it still displayed 6/8 and no seals rewarded.

The meter on my alt account was 8/8 yesterday and the seals rewarded. They've reverted back to 6/8 today and no progression after earning todays tickets. I'm not certain if the seals have been revoked.

@Feowyn13 could we trouble you to submit a Support Ticket so we can take a more in-depth look at your account? If you reply here with the ticket number, we can escalate it. Thank you!

Feowyn13;c-7986531

@ZOS_JessicaFolsom Will do. Do you want me to submit a support ticket on both accounts? Also, what categories do you need me to pick? You stated further up the thread to pick Character or Item issue but I can't find that option in the drop down menus

Yes, please. If you go to our help portal here, you can choose "In-Game Support" then choose your platform, and you will see "I have a character issue" and "I have an item issue". Either of those will work. Thank you!

its_Shiro;c-7986545

I have submitted a ticket under the reference 231103-001937.

Tiara_Ra;c-7986551

Same problem here. Ticket 231031-000757 and 231103-000564

Hey both (and this applies to everyone), just a friendly reminder that we need to submit these tickets via "I have a character issue" or "I have an item issue". You can get there by choosing "In-Game Support" via our web support portal and choosing your platform.

These were all submitted as "Feedback/Bug" so they wouldn't have gotten a response. We got them in the right place now. :)