Original Post — Direct link
Yesterday I received an email about getting an Ouroboros crate (Twitch Drop) for watching a Twitch stream. This usually means that the Ouroboros crate can be found directly in the game to unpack, for me on PS4. However, this time there was no Ouroboros crate in the game to unpack. The Code given in the email also does not work if I try entering it. Can somebody else confirm that Ouroboros crates are bugged on PS4? I heard the problem may exist on XBox as well.
about 4 years ago - ZOS_GinaBruno - Direct link
If you’re receiving a Drop email but not actually getting the crate in-game, could you please pass along your Gamertag/PSN ID, and your platform? Thank you!
about 4 years ago - ZOS_GinaBruno - Direct link
Thanks everyone! We'll be investigating and let you know if we need any additional info from any of you.
about 4 years ago - ZOS_GinaBruno - Direct link
Thanks again for your patience, everyone. We just fixed this issue so you should now receive the Ouroboros Crate in-game when you receive a notification email about earning a Twitch Drop. For anyone that did not get crates from the past week but did receive the email, we'll be sending these out starting tomorrow.
about 4 years ago - ZOS_GinaBruno - Direct link
We just finished sending out the missing crates from anyone who previously received an email. Could you let us know if you received them? Thanks!
about 4 years ago - ZOS_GinaBruno - Direct link
Toanis;c-6936642

sirmaxelotb16_ESO;c-6935897

I have received 2 additional Ouroboros crates without an E-Mail today after succesfully dropping and opening 2 crates last weekend (with a confirmation E-Mail).

So I think the crates have been delivered twice.

I play on PC-EU



Same here, got 3 extra crates today (PC-EU).

Okay to open them?



Could you and @sirmaxelotb16_ESO send me your UserID please so we can take a look?
about 4 years ago - ZOS_GinaBruno - Direct link
Just to follow up, if you received any extra crates after the most recent fix was implemented, you're welcome to keep and open them.