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Hi all!
Today I would like to pass on a request from a friend and guild member that lost 26 million gold. His name is @Zinpix, understandably he is very frustrated at the moment and wants to put as little time and energy into this game as possible. He has played for many years with ESO+ and has now been left hanging by ZOS when he had an urgent request. I am passing his problem on to you guys, so you can make up your mind and maybe help us out by drawing some attention to this.
What is this about anyway?
Items worth more than 26 million gold are gone. Why? How? What now? We don't know anything.
What is gone?
We are talking about 1300 Iridium Platings, 3000 Turpen, 4000 Elegant Lining, 1000 Grain Solvent and 4000 Terne Platings. According to my MM/ATT, they are worth around 26.425m gold.
How? Just gone?
Just gone. He noticed the loss of the Iridium Platings on 10.12, which happened probably sometime between 7 - 10.12. On 10.12 Zinpix contacted me to ask for advice and then wrote a detailed support ticket (ID: 211210-003355). After that, on 11.12, I got his next Discord message saying that Turpen, Elegant Lining, Grain Solvent and Terne Platings were now missing too. The materials were all bought over months in different guild stores and from different players.
Zinpix himself went through everything and I also made sure again that nothing was forgotten. After checking the Crafting Bag, Inventory, Bank, Guildbank, House Chests, all Characters, Re-purchase Tab at Merchant, Guild Store, Mailbox and Junk we updated the support ticket. He changed his password, double checked his Email for any notifications and made sure that no one else had access to his account.
What did ESO support say?
ESO support answer was "We are unable to restore the items to your account.". Which first of all.. ???? I lost 200k once: tried to deposit it in our guild bank, it left my inventory, never appeared in the bank. Asked support, the next time I logged on I had a mail telling me it was added to my account again. A friend of mine lost materials and monster sets from his house chests, wrote a support ticket, got them back. But 26 MILLION worth of items cannot be restored because they are not crown items? No compensation either? Not even an explanation?
We don't know what happened. We ran out of ideas. And we don't even get to know where these items allegedly went if it's not ZOS's fault either? Why don't we get an explanation? Why does he not get help? This seems to be a fault of the system. And if we do not get an explanation on what happened, it can happen to any of us. One more reason for me to be the voice of my friend and guild member Zinpix and demand an explanation.
Just imagine losing 26m worth of items (or even more) and ZOS tells you "Sorry, it isn't a crown item, we can't restore it.". That's not fair and you know it, ZOS. Please, at least give Zinpix an explanation or compensation.
Today I would like to pass on a request from a friend and guild member that lost 26 million gold. His name is @Zinpix, understandably he is very frustrated at the moment and wants to put as little time and energy into this game as possible. He has played for many years with ESO+ and has now been left hanging by ZOS when he had an urgent request. I am passing his problem on to you guys, so you can make up your mind and maybe help us out by drawing some attention to this.
What is this about anyway?
Items worth more than 26 million gold are gone. Why? How? What now? We don't know anything.
What is gone?
We are talking about 1300 Iridium Platings, 3000 Turpen, 4000 Elegant Lining, 1000 Grain Solvent and 4000 Terne Platings. According to my MM/ATT, they are worth around 26.425m gold.
How? Just gone?
Just gone. He noticed the loss of the Iridium Platings on 10.12, which happened probably sometime between 7 - 10.12. On 10.12 Zinpix contacted me to ask for advice and then wrote a detailed support ticket (ID: 211210-003355). After that, on 11.12, I got his next Discord message saying that Turpen, Elegant Lining, Grain Solvent and Terne Platings were now missing too. The materials were all bought over months in different guild stores and from different players.
Zinpix himself went through everything and I also made sure again that nothing was forgotten. After checking the Crafting Bag, Inventory, Bank, Guildbank, House Chests, all Characters, Re-purchase Tab at Merchant, Guild Store, Mailbox and Junk we updated the support ticket. He changed his password, double checked his Email for any notifications and made sure that no one else had access to his account.
What did ESO support say?
ESO support answer was "We are unable to restore the items to your account.". Which first of all.. ???? I lost 200k once: tried to deposit it in our guild bank, it left my inventory, never appeared in the bank. Asked support, the next time I logged on I had a mail telling me it was added to my account again. A friend of mine lost materials and monster sets from his house chests, wrote a support ticket, got them back. But 26 MILLION worth of items cannot be restored because they are not crown items? No compensation either? Not even an explanation?
We don't know what happened. We ran out of ideas. And we don't even get to know where these items allegedly went if it's not ZOS's fault either? Why don't we get an explanation? Why does he not get help? This seems to be a fault of the system. And if we do not get an explanation on what happened, it can happen to any of us. One more reason for me to be the voice of my friend and guild member Zinpix and demand an explanation.
Just imagine losing 26m worth of items (or even more) and ZOS tells you "Sorry, it isn't a crown item, we can't restore it.". That's not fair and you know it, ZOS. Please, at least give Zinpix an explanation or compensation.