Jubilee mount missing ps5

Thanks, @fizl101 - we have one more report of this and are looking into it. Just as an FYI, I see you submitted the issue as feedback. We'd suggest you submit this as a support ticket if you'd like a response to something. We'll follow up here as we have more information on this.

msetten;c-8133252

I have the same issue, and so have at least two other players in my guild.

Thank you @msetten Are you all also on PlayStation?

As an update for anyone checking in on this thread, we do have at least one report of this on Xbox as well, so it's not just PlayStation. Active investigation is ongoing.

SeaWoodStage;c-8133264

Just to add mine - my Jubilee Confetti Conveyor achievement has also been reset to zero, and my Jubilee Steed removed from my Mounts Collection. I'm on Xbox EU.

Thank you, @SeaWoodStage! If anyone notices other achievements missing that you had before today's update, please let us know? We are still investigating.

If you are experiencing this issue, may we get your PSN ID or Xbox Gamer Tag associated with the affected account, to aid with our ongoing investigation? Thank you!

msetten;c-8133280

Here a list of others from my guild who are now missing the mount: shoroe4, thatnewcatsmell, LadyJulena, Beccy_Attacky, geekgrrrl Two other members who didn't have the mount but had some of the achievement count for the mount reset: JayTeah and Agaroth1984

Thanks! What platform, please?

Thanks, everyone! We have all the PSN IDs and Xbox Gamer Tags we need now. Much appreciated. We're continuing to investigate this.

Hey all, while we are still investigating this, we want you to know that we will ensure any players missing this mount/achievement today after previously earning it will get it back. We'll continue to follow-up as we have more information to share.

Hey all, we posted an update here. Thanks again for reporting this to us!