Original Post — Direct link
I'm very interested in how critical a bug must be to make a hot fix for it. Some bugs are not critical and will be fixed with scheduled updates. And other little things are not fixed sometimes for years in this game.

So I had a question. Characters below level 50 using a group tool and getting into groups passing veteran dungeons don't deserve a hot fix? This bug has just existed since the last major patch. It still hasn't been fixed. Hello, are the developers generally aware of this?
over 3 years ago - ZOS_SarahHecker - Direct link
Hey all, we understand that this bug is frustrating, especially after you've been waiting in queue for a while, but we wanted to take this time to clear a few things up.

Unfortunately, not everything can be hotfixed either due to the nature of the problem or because it would require server downtime. Some issues take longer to resolve because they can't be hotfixed or because they need to be tested for longer. (This can be for a variety of reasons, but some examples include the bug being difficult to reproduce or because the fix touches a lot of in-game systems and requires additional testing.) In this case, we are still testing a fix for the problem.

Thank you for understanding.