Original Post — Direct link
Hi all,

Anyone else find gold, alliance points and xp missing from their account today?

I logged on to Xbox NA server at lunchtime UK time and collected my gold for selling a timbercrow runebox. Logged off, then about 3-4 hours later logged back in to find my banked gold had gone from 1.4m to 126k, my banked AP dropped from about 4m to 3.5m and my XP enlightenment had gone from next to nothing back up to 4,800,000.

Then I had a notification that I'd just collected the daily login reward circlet (or whatever it was), even though it was collected like nearly 2 weeks ago.

Also I had another message that materials had gone into my craft bag, which makes me wonder what the game has done to any materials I had.

I've tried logging in and syncing on two separate Xbox's in the house and the same problem. My Xbox EU characters seem fine though.

Anyone else have similar issues? Wondering if it's to do with Mid-year Mayhem finishing today. It's like banked gold, AP and XP have reverted to before the festival.

Put a ticket in, but no acknowledgment yet.
about 2 years ago - ZOS_GinaBruno - Direct link
Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.
about 2 years ago - ZOS_GinaBruno - Direct link
Stanx;c-7535448

ZOS_GinaBruno;c-7535426

Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.



Can you confirm if this will be fixed for players that haven't realised they've been affected or just those who have raised tickets?



It’ll be everyone, not just the ones that submitted a ticket.
about 2 years ago - ZOS_GinaBruno - Direct link
OSUBucks1967;c-7536441

ZOS_GinaBruno;c-7535426

Hey everyone,

As Kevin mentioned, this issue is being worked on by the team. We are currently testing a fix for this and if everything passes, we will deploy the fix early next week and also fix any affected characters (which we can confirm is a very small number and only affects Xbox NA). Echoing what our Support Team noted in the ticket, please hold off on playing on any affected characters until we publish a fix. Doing so won't necessarily break anything further, but you are likely to lose any additional progress you've made.

Details are still being worked out but we'll give you an update as soon as everything is locked in; we should have more information on Monday.



@ZOS_GinaBruno Good afternoon Gina, do you have any updates for us on this issue and when we might be seeing the fix go live to address this issue that has effected a number of us and not allowed us to play ESO for 7-8 days now? Thank You.



We're currently applying a hotfix to ensure nobody else gets affected (no downtime required). Once that's finished, we will figure out the next step of fixing any affected characters, which should happen this week. We'll let you know as soon as a date is locked in, but again, should have that info later today.
about 2 years ago - ZOS_GinaBruno - Direct link
Update: We have completed our hotfix on the backend to prevent this issue from reoccurring. On Wednesday starting at 6am EDT, we'll take Xbox NA offline for maintenance to fix any character that was affected and they will be restored to their state from February 28. Again, we can assure everyone this only affected a very small number of players and only on Xbox NA. Thanks again for your patience!