Hi there, this is normally an issue with game access being linked to a different Frontier account than the one you're trying to play with, please send a ticket to https://customersupport.frontier.co.uk/hc/en-us detailing your issue and providing us with your Elite Dangerous game key. We should be able to help you out with this.
- Vostok
Hey there,
Sorry to hear you're having trouble with the game, please get in touch via https://customersupport.frontier.co.uk/hc/en-us/requests/new and the team can assist.
-Dragonfly
Hey CMDR,
Sorry to hear you are having these issues, if this is still occurring please do open a ticket and our team can look into this for you. :)
https://customersupport.frontier.co.uk/hc/en-us/requests/new
-Ace
Hi CMDR,
Sorry to hear you are having these issues, if this is still occurring please do open a ticket and our team can look into this for you. :)
https://customersupport.frontier.co.uk/hc/en-us/requests/new
-Ace
That only works for Steam accounts created before 2019 (April I think). Back then, buying the game on Steam gave you a full Frontier account version of the game.
Since then, the Steam version of the game requires Steam to validate your copy with Frontier. Likewise, the Epic version of the game requires Epic to validate your copy with Frontier. Although they still link with a Frontier account, the validation procedure is different so you can't use Steam to play your Epic account, or vice versa. And you can't start the game with just the Frontier account (Epic or Steam not running) anymore (you can if you purchased it on Steam before 2019).
Hey there. This isn't strictly the case.
With the newer non-key copies it's the account link that matters. So long as you actually own a copy of the game on the platform you're linking to, then it will work.
If you own the game on Epic, and link to Epic, you can access it. If you own the game on Steam and link to Steam, you can access it :) Even if it's the same Frontier account.
The link on your account allows the ED launcher to verify what you own on the relevant platform.
-Luna
Hey CMDR,
The message indicates an issue with installed shader mods.
To remove the error message, we'd recommend that you remove any installed mods if possible.
- Ikaros
Hey CMDR,
In update 6, we've fixed a bug related to players losing their NPC pilots. Doing so, we've had to restore all the abandoned NPC pilots.
However, you should've received an inbox message reminding you that the pilot is taking your cut.
- Ikaros
Hey CMDR,
Sorry to hear that you've not been able to turn in this mission.
Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will be happy to help.
- Ikaros
devtrackers.gg
