I hate to say it because I love the game. It's genuinely the best game that has been made in my lifetime, and I believe that to be an objective truth as well as a subjective one.
But, the support for this game is broken and non existent. For nearly three years I was unable to log into the website because it would not accept my username and password. My login credentials would work in the client and launcher, but not on the website.
So I tried to change my password using the "forgot password" option like I would with any other service. The email I received had no text in it. I will say it again. I received an email to reset my password that, not only had no link to reset my password, but had NO TEXT in it. The email simply had their generic background image. No text was found even through inspecting the element or selecting all and copy pasting.
I tried again with the same results.
So at that point it was time to open a support ticket...