[2022] Heroes 'Progress deletion' when checking customization options

Hello @Soldier_of_Dawn thank you for providing that video, I can see how this bug can be rather frustrating.

Just to clarify that I have understood the issue correctly, when entering the customization options for one of your heroes, sometimes the game can bug out where it will show the same rewards multiple times via a notification and your heroes progression will temporarily appear as locked or level 1, which forces you to have to shut down the game and restart.

Before I report this issue to our devs, have you performed any troubleshooting to check if this issue is being caused by a corrupted game file? I would recommend trying to verify your game files within the Connect launcher to see if this can easily be fixed >  https://www.ubisoft.com/help?article=000060529

Should this step not work, please let us know and we will ask our devs/QA team to investigate.

Thanks for the reply @Soldier_of_Dawn - I edited your post to remove the case and chat logs as this is something we need to do for data protection reasons.

I have looked into your case and can see that it has been forwarded to the For Honor game team to investigate and document, this team will also create a bug report with our For Honor QA team to see if they can replicate the issue as well and try and find a solution.

Thank you again for creating a private support case with us and for providing the system files we need to rule out certain factors and possible causes. Any further updates on this case will be provided via email, but you can always reach out to us via forums too if you need any help with anything else

@Soldier_of_Dawn Thank you for the details !

I've taken note of your message, and I'm sorry to hear that your progression and content have been affected !

Your report has been forwarded for investigation, and we thank you for it.

If you'd like to provide additional details, or if you have questions, don't hesitate to reach out to us !

@Soldier_of_Dawn Understood, thank you for the videos !

They have been forwarded to the relevant Team, along with the details provided, and we thank you for them !

The investigation is ongoing, and as soon as new information is available it will be posted to the forum.

We thank you for your patience and understanding, and if you have questions, or for any other Issue, don't hesitate to message us !

@Soldier_of_Dawn Thank you for following up! For future reference, you will not need to update us on the issue from your end at this time. As previously stated, we have added the information you provided to the report on this issue, and our development team is working on fixing the problem. If they request any other information, we will let you know. We do apologize for the delay in having this resolved, and any other updates will be announced through our official channels.