[2021] [1/3/22] Encountering "Matchmaking has failed error 00032148270097" Error Code

@hag_mag Hi there.

Sorry to hear you've been seeing this error message when trying to connect.

Would you be able to follow the steps given in our troubleshooting guide here? This guide should help with some of the more common connection issues you might be experiencing.

If these steps have been completed and you're still having connection issues, please get back in contact with us and we will assist you further.
Thank you!

Hello @hag_mag,

Sorry to hear that you are still experiencing this issue.

Did you have a chance to test any other internet connection to check if the issue persists?

@hag_mag Hi there.

A member of the support team may need to take a look at your system files to be able to help with further troubleshooting.

Would you be able to generate a Dxdiag and MSInfo, and attach them to a support case please? When contacting the team, could you also include any troubleshooting steps you have followed so far.

Please reach back out if you have any additional questions!

Hello @hag_mag,

Thank you for the update! We're glad that the issue has been resolved. Happy gaming and if you have any additional questions, please let us know.

Hey @borodatiumujik,

Sorry to hear that you encounter this error when searching for a game, you advised of our connection troubleshooting guide, can I check that you have followed all steps from that articl as they will help configure your network for the game.

Many thanks

Hey @deadanium

Please can you provide a description of the issue and what is happening?

Hey there @aresozer, thank you for taking the time to share your experience and findings, I greatly appreciate you taking the time to help others who may also come across this issue! If you have any questions or run into any other issues, please do not hesitate to let me know.