Original Post — Direct link

When i use Geforce experience to photograph the scene which my character with new illustrious effect(mask),my character's mask will move under the character,how to solve this problem?

almost 2 years ago - Ubi-Keo - Direct link

Hi @noobshiliang I'm sorry to hear that you are experiencing this issue when trying to take a screenshot with GeForce experience. Can you confirm if you experience the same issue when pressing the F12 key to capture an image through Ubisoft Connect?

Does this also only occur with a certain character or any that is wearing the illustrious effect mask that you mentioned?

almost 2 years ago - Ubi-Akatsirin - Direct link

Hi @noobshiliang, thanks for the update !

It is odd that it's only happening with some screenshots only.

Would you be able to make a video showing how it happens ? Can you see the head being removed when you do the screenshot, or is it only when you look at the result ?

If you make a video, you can upload a link here 😊

I'll be able to investigate this further and pass it to the game team to get to know more about it !

For now, would you be able to use the screenshot functionality through Ubisoft Connect as a work around too ?

over 1 year ago - Ubi-Mark. - Direct link

Hello @NoobShiLiang,

Thank you very much for providing us with a video.

I forwarded it to the development team for further investigation. Once we have an update on this, we will let everyone know through these forums.

If you have any additional questions, please let us know.

over 1 year ago - Ubi-Froggard - Direct link

No worries @noobshiliang, thanks again for reporting it. Definitely an interesting and strange result it provides.