[2020] [PC]Game Crash on startup with RTX 3080 drivers

hello Warriors,

Sorry to heaar that your game keeps crashing.

Can you please confirm if you're receiving any error code? Many thanks and if you have any other questions, please let us know.

Thank you for the update!

Could you please contact us on our support site and provide a DXDIAG and MSINFO report with the case so that I we can look into this? You can find our opening hours here.

You can find instructions on how to create these files and attach them to this ticket in the links below

• DXDIAG
• MSINFO

Our support team will be more than happy to assist you. Apologies for any inconvenience caused by this and if you have any other quqestions or concerns, feel free to update this thread!

Hey folks,

I am sorry to hear that you are all experiencing issues.

The team have been made aware and they are investigating this.

Hey folks,

Sorry to hear that more of you are experiencing this issue.

We do not have any new information to provide but can assure you that the investigation for this issue is under way.

Apologies for any inconvenience caused.

Tyrjo I appreciate the dedication, but no early testing for ACV is planned.

Hi guys,

Thank you for the added reports.

At the moment, we are still looking into this with Nvidia, but unfortunately we do not have a further update on this we can share.

We apologize for the inconvenience this is causing at the moment.

We are still investigating this on our end! No update as of yet, but we are treating this with a high priority

Thanks for getting in touch everyone and sharing your feedback. We are still working on this, with regards to compensation I don't have any info on that just yet.

However, to better track the issue on our end, are you able to create a ticket on our support site sending your dxdiag and msinfo: https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

But on the ticket can you explain the situation with regards to the RTX 30 series issue, and if you have already can you state that you have tried the following:

https://support.ubisoft.com/faqs/000025947
https://support.ubisoft.com/faqs/000025720

Thanks for your continued patience while we are looking into this issue, if you have not already seen the post below from earlier in this thread, please feel free to do the following :

Originally Posted by Ubi-Mullac
Thanks for getting in touch everyone and sharing your feedback. We are still working on this, with regards to compensation I don't have any info on that just yet.

However, to better track the issue on our end, are you able to create a ticket on our support site sending your dxdiag and msinfo: https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/

But on the ticket can you explain the situation with regards to the RTX 30 series issue, and if you have already can you state that you have tried the following:

https://support.ubisoft.com/faqs/000025947
https://support.ubisoft.com/faqs/000025720

Hey there guys! Just an update from us!

Our team are still looking into this issue with Nvidia. We apologise for any inconvenience that has been caused, and we appreciate your ongoing patience at this time.

I'm afraid we no new information to share with you. Please be assured that any updates will be shared on our official web pages and within our game forums.

In the meantime, I would advise following the steps outlined by my colleague Mullac earlier in the thread. Thanks!

Please be assured that our teams are working alongside the Nvidia teams to find a solution. We understand that it has taken some time, and we appreciate your ongoing patience and understanding at this time.

Once we have any new information to share with our players, it will be posted on our official web pages and within our game forums, so please keep an eye out. We will also update this thread.

We apologise for any inconvenience caused.

Hey there guys!

Thanks to pidge2k and the team at Nvidia for working on and sharing the hotfix with our players here. I'm glad to hear that the issues seems to be resolved for a lot of you!

gaddem_ - I'm sorry to hear you're now experiencing crashes. Have you been able to try the steps from this troubleshooting article to see if that helps to resolve the issue? In particular, I would advise disabling background applications, as these may be interfering with the game files.

Svelteknave89 - Thanks for sharing your workaround!

MattDamn_ - Welcome to the forums! Did the crashes start after applying the new hotfix?

Originally Posted by Icelandic_Halli
I can finally play the game after clean installing the hotfix driver! but is there any chance we could get some battle pass tiers, steel, and/or XP boosters for this problem? Im not trying to be greedy i just want to catch up after this unfortunate instance, not being able to play the game and progressing for such a long time has been horrible

I'm glad to hear you're able to play again, Icelandic_Halli!

I'm afraid I don't have any information regarding compensation. Any news regarding this will be shared on our official social media channels, so I recommend keeping an eye out here.

Thanks for letting us know that, Puinruimer. I'm sorry to hear that you're still experiencing crashes. I would recommend opening a support case so our team can view your system files. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and Facebook

Please attach an MSinfo and a DxDiag to your case. Please also include all troubleshooting steps you have tried in your case notes, as this will help in the investigation. Thanks!

VexingVeracity - I'm sorry to hear this. We'd be happy to take a closer look for you, if you follow the steps I provided above. Alternatively, you are welcome to also wait for the full driver update if you are happy to do so.

Hello there, deathgrim666! Could you please create a support ticket here with your MSINFO & DxDiag attached? I'd like to have you submit your files to us so our team can investigate further!

Tyrjo - I'm really glad to hear the game is running. Could you let us know around what FPS the game seems to be capped at?

Hey Dracay. - I'm sorry to hear this is happening! A great first step to take to try and solve audio issues would be to complete basic troubleshooting for your PC, you can use the FAQ here!

If your issue persists, you may wish to create a support ticket here with your MSINFO & DxDiag attached, so our technical team can take a closer look into things.

I'm glad to hear that the hotfix has worked for so many of you!

SalturionCinema - You should be able to download the hotfix directly from the Nvidia website, here. As mentioned by pidge2k, if you do not wish to install hotfix drivers, the next driver scheduled for later this month will also have this fix.

Originally Posted by SalturionCinema
Ubi-Borealis so u declared a next-driver come in 4 days? good to hear that. Thank you.

I'm afraid I cannot guarantee the exact time when the next driver will be released. I recommend keeping an eye on the Nvidia website for official updates regarding this.

Glad to hear that everything is sorted, SalturionCinema!