[2020] Arcade mode broken since ccu patch

Thanks for providing this feedback, the first completion in a week should guarantee an exclusive reward drop for the last Hero played with further completions granting a chance of reward for the last hero played. If you feel this is not the case, please feel free to reach out to our support teams through our Live Chat service or via our social media accounts on Twitter or Facebook and we will be able to look into your account further. In the meantime, you can also find further details regarding the For Honor Arcade Mode by following that link.

Originally Posted by MARSHALLSTRIKER
Hello again. i reported this to the support as suggested. first they wanted me to made a video from me receiving NOT the reward for the hero i was playing. in this first contact formular the support said that you should receive a reward for the hero you are playing when doing the quest for the first time. this is how i remember it. i was playing many weekly arcade quests before this patch and i NEVER got a reward for another hero. now the support says its completly random and what the first support said is wrong. sorry but i think the second support is wrong. can you please check this back and tell me if iam wrong and its just intended that you get completly random stuff for random heros from now on?

Hello MARSHALLSTRIKER,

Thank you for contacting us back with the video.

We can confirm that you did not receive the reward, for the hero you played.

Please keep in mind however, that the rewards are randomly generated, and do not drop for the specific hero you completed the challenge with.

We hope that we have given you some clarification regarding this.

If you have any further requests or questions, please do not hesitate to contact us back.

Thanks for getting back to us, MARSHALLSTRIKER!

From my own understanding of the game, I would agree with Litten. I've checked the most recent patch notes for For Honor, since the CCU, and I can't see any mentions of changes to the Arcade Mode weekly quests.

I can also see that your case has since been escalated for additional investigation. I would advise being patient as our dedicated team take a closer look at your case. Once they've been able to investigate, they will provide you with an update. I'm afraid I cannot give a definite time-frame, but it will be as soon as they are able to.

We apologise for any inconvenience caused at this time, and appreciate your ongoing patience.

Originally Posted by MARSHALLSTRIKER
Hi again. i got reply from support again and i want to share new informations. the support says again its random. the hero would be prefered but not guaranted drop for playing the quest for the first time a week.

So last week i played hitokiri in the weekly quest and i got a hitokiri reward. this week i was back on kensei and i got a warden reward. So this means this is the 7 or 9th week iam playing kensei and not getting a kensei reward. this is so dumb. is it maybe the character that is bugged?

this is so frustrating. i got the rewards for my aramusha and NEVER got a reward for another hero, so why is it happening here?

Thanks for the update, MARSHALLSTRIKER.

Just to confirm - is it only with Kensei that you don't receive rewards for when completing the weekly quest? Are you able to get the hero-specific reward when playing with other heroes (such as Hitokiri and Aramusha)?

Originally Posted by MARSHALLSTRIKER
i need more testing in this. because you can do the quest only once a week for a guaranted reward i need more time.

here is what i got so far:
-When i started doing the weeklys i played every week with aramusha. this is a few months away but i did it continously because i want a specific shader for aramusha.
i allways got an aramusha reward, i NEVER got a reward for another hero until i got the shader i want. it took about 20-25 weeks.

-then i started playing kensei in arcade and i got a few effects and one shader, but not the shader i wanted. every week i got a kensei reward until the release of Y4S3 Patch in September.

-then Y4 Season 3 Patch was release in september and since that day i played ever week the arcade quest with my kensei (expection, last week i was playing hitokiri!!). in those 7 weeks i didnt get any single kensei reward, i just got rewards for other heroes. Some of those rewards were for heroes i didnt even unlock yet.

-Last week i played hitokiri, just for testing. i got a hitokiri effect as reward (So i thought it has been fixed maybe, i got reward for the hero i was playing)

-Yesterday i was back on kensei for this weeks quest. i got a Warden reward....so its broken again for me.

i might say it again. i didnt have all kensei rewards unlocked yet, thats why iam playing arcade still with this character, iam still after a specific shader... but for 7 weeks in a row now i didnt get ANY kensei rewards.

Thank you for clarifying, and for taking the time to write up such a detailed report. This is really helpful for the investigation.

I'm aware that you have already completed the quest this week with Kensei, and didn't receive a reward for him. If possible, next week would you be able to record a video that shows you completing the quest with Kensei and receiving a reward for another hero, not for your chosen hero? I understand that this may take some time, but it would be useful in our investigation. This video does not have to show the full quest - only when you receive your rewards upon completion. Once you have recorded a video, please upload it to a sharing platform, such as YouTube or Google Drive, and send us an unlisted link.

Could you also include an image that shows what rewards you have unlocked for Kensei, so we can see that you haven't unlocked them all? Thank you.

If you could provide the video, that would be excellent, MARSHALLSTRIKER.