Original Post — Direct link
about 5 years ago - /u/Magyst - Direct link

Hey there u/thevuckovic! Can you check your DM's for me? I need to get some more info from you. Thanks!

about 5 years ago - /u/Magyst - Direct link

Originally posted by NadakoMei

Hey there u/Magyst! Can you check your DM's from 2 month and half ago for me? I need to get some more info from you. Thanks!

I understand the frustrations, but this is not the way to go about it. Please understand that I get hundreds of messages a day. Please don't take it personal if I don't respond directly to you.

I'm digging into this issue to see why some players haven't received their pins. I've gotten reports that players from Italy are just now receiving their pins so it could still take time. We've seen several circumstances where players have not been receiving their pins because they didn't have 2FA enabled (as mentioned in our blog), had the wrong information entered, or didn't fill out the form that was sent out.

We're investigating this.