Hi! I managed to get it resolved through contacting support. At first they couldn’t help me because one of them told me that this twitch drop (the Fox Flair emoticon) didn’t exist and they couldn’t find any source of it being a twitch drop. But I contacted again the next day and the second support agent managed to grant it to my account.
So at the end I got it, but I’m letting you know of what happened exactly in case it helps you communicate this issue to the developers to try and prevent it from happening again
If you need further info about it then let me know. But if not then yes it’s resolved now and I still appreciate your response. Have a great day now!