[2023] 7.2 Hotfix

Hey everyone,

Just wanted to make one new post here for an update on the fixes we are releasing so there is no need to run around to various threads to get an update on an issue.

Will also be updating the relevant Known Issues articles, if they haven’t already been updated.

Today we will be releasing a hotfix for the following issues:

• Underspire is locked due to error
• Underspire reset after update causing players to lose purchases
• New Underspire Guardian rewards not being given

Compensation is as follows:

• Global compensation is TBC, expected to be sent out early next week
• Purchases made before the Underspire reset will be compensated back to you once the fix is live
  • Along with an additional Lantern or Torch that was previously purchased
• Underspire Guardian rewards that were not received will also be compensated once the fix is live

As for owned Troops appearing as unowned this requires a client fix, which we have tested but will need to pass through QA and submission. So the earliest will be start to mid next week. But again, once we have something confirmed or an update, we will post in here again.

These are the major issues we are currently trying to fix ASAP, this does not mean all other reports are not also being investigated.

For example, we intended to release a fix for the ‘!’ Mail icon with the missing Troops but this requires some more in-depth testing before we can release a fix for it.

Also, another example, your feedback requesting the return of Glory to the World Map and moving Souls to the inventory wallet has also been passed on & looking into possibly more customisation on what resources are displayed on the World Map.

Note for Switch players, due to these fixes going out there will be a slight delay in getting 7.2 out as we need to resubmit this version so it will include these.

Thank you for sharing your reports and feedback! We in CX appreciate your patience while we got responses out to your tickets and your understanding while we have passed these issues on to the team as soon as possible

Thanks for spotting that, have corrected it.

Hello

Just a quick heads up that the fix is rolling out now!

And as another quick note, the extra lanterns/torches will show when play underspire. (There’s no mail about it)

Please make sure to close Gems of War entirely before reopening it to receive the update!

Hello again

Please hold off on playing Underspire for now.

The development team are currently working on an urgent fix for this issue.

Hello

Apologies for the inconvenience.

The fix should be live once again.

Please make sure to exit Gems of War completely before reopening the game in order to receive this updated fix!

Hey everyone,

We are expecting to release the global compensation for these issues at weekly reset today, this will include:

• 100 Gems
• 2 Lanters

We are still waiting for more information on when ‘Troops appearing as unowned’ fix will be available to push to live.
When that goes live it will also include a fix for Journey icons appearing sideways - as the Journey event begins today/tonight too.

Example

The new hotfix for missing troops and the Journey icon has been released, so it will take some time to go out to all platforms currently on 7.2.

We are also working on resending out the Lanterns from the Global compensation that failed and adding in additional Torches.

Also updated the Known issues article in case any missed it, or wasn’t aware they had been resent.

Hello

As we do recieve a lot of feedback/ideas for Tower of Doom related mapping, would you mind being more specific in your idea?

I can then pass it onto the development team for consideration or make a Quality of Life Request depending on what the idea is!